Security teams are often composed of several distinct groups, each responsible for some subset of the operation. For instance, your Operators sit at the helm of the SOC, dispatching individuals from your team of Field Personnel. All the while, Supervisors need to access activity reports summarizing recent incidents, and view live camera feeds right from their phone.

While your security staff are responding to an incident, their focus should be narrowed to only the tasks required for a resolution. This means every action needs to be executed in as few...

Did you know your favorite SureView Ops components can be accessed even more rapidly by the use of Hot Keys? In the upper right of the Alarm Queue and the Alarm Processing Window, you may...

Did you know that you can locate our support pages and request assistance directly within the SureView Ops interface? If you’re already using Ops, you may have noticed a small orange Help...

Every Area you monitor is unique. Some may be closed during irregular hours, while others remain open throughout the night, with traffic at regular intervals. Keeping your team up-to-date...

In the real world, security events aren’t considerate enough to present themselves one at a time. Your operators need to be prepared for the worst at any given moment, and this can often...

As your command center continues to grow, so too will its need for personnel. And when new team members are hired, you shouldn’t be bottlenecked by having to reach out to your PSIM provider...

When your operators need to get in touch with site staff to inform them of a high-risk incident, every moment counts—even the ones spent digging for contact information. With SureView Ops,...

Alarms aside, your security operation center should produce a great deal of data on a daily basis. This includes employee break times, the arrival and departure of high level assets, and...

When serious incidents occur your team needs to be able to work together effectively in order to provide a comprehensive and collaborative security response.  This could mean providing...