Spread the Load–Alarm Filters Provides Operational Resilience

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Alarm and event traffic can come from a range of different sources, from devices and system alerts, to tips from employees or the public, or requests for service (i.e. security escort late...

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When the Pressure is on Agility Counts

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Being able to quickly adapt to changing circumstances is a key characteristic of any command center operation. Although there is often lots of repetitiveness, the ability for the team to be...

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Resilience: If I have a failover system do I really need backups?

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With hot failover systems, the need for backups is often considered to be less important, as data is replicated to multiple locations. However, having a robust backup procedure in place is...

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Resilience: Connecting Regional Centers in a Global Deployment

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The concept of Federation is typically used in Global deployments. Essentially, it means the interconnection of two or more geographically separate data centers. The easiest way to understand...

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Connecting the Command Center

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Standardizing response is fundamental to building any effective security operation. This means developing a consistent set of policies, procedures, maps, data about the facilities, and so...

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How we are adapting to change

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There are currently unprecedented changes in security operations—the nature of the threats, the systems that need to be integrated, the compliance rules that need to be followed, the list...

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Keeping up with organization expansion

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Expansion is a common way that organizations change. This might mean expanding offices, adding buildings, growing into new regions and markets, or merging or acquiring a new company. Though...

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Simple can be simple

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In a crisis your response software needs to be easy to use

Not surprisingly when we talk to security executives about what happens in crisis situations they describe a picture where the...

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Empowering Operators

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Operators in today’s command centers have a challenging job. As always, their primary task is to coordinate the response to security events but now, they also need to become experts in...

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What is Response Time and Why Does it Matter?

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Every command center is unique. Even within a single security environment, different systems, including hardware, software, and processes can make for a series of complexities between...

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