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NEXT-GEN PSIM Top 10: #5 Design for Agility

By Simon Morgan on July, 22 2022

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Simon Morgan

Next up on our list of top 10 requirements that successful companies have for their Next-Gen PSIM is an interface designed for agility. Many systems are, of course, customizable by developers but few meet the customer’s need to be configurable through a purpose-built UI for non-technical staff— allowing for system updates to be performed with zero downtime.

 

First-generation PSIMs were designed to address unique physical security problems and were highly customized to the locations where they were deployed. They were intended for specific environments, such as a major seaport—where they fulfilled very particular needs and requirements seldom common in other organizations. Inevitably, the rigidity at the heart of these original systems became an obstacle when new requirements emerged. 

 

What’s changed? Today many organizations need a more flexible platform that allows them to configure their system to accommodate an expanded security mandate. Teams need the ability to easily add an action to an evolving event, modify the procedure for a change in monitoring hours, update a security call list with a new user, or even add a new type of alarm to the system. As some of these actions are time-critical, having a system that can help an operator to follow appropriate processes and yet make necessary changes quickly and easily, is paramount.

 

At SureView we worked with User Experience (UX) experts to design an interface that makes it easy for operators and administrators to make these types of configuration changes dynamically without the need for special training, IT assistance, or system downtime. This eliminates hours, and sometimes days, of waiting for what are relatively small changes that can have a profound impact on operational response. It also gives teams greater control over adapting the system to better fulfill their daily operational requirements. With our Next-Gen PSIM, change becomes an opportunity rather than an obstacle.

 

Download the full whitepaper, Next-Gen PSIM: Top 10 Things Leading Command Centers Expect Today, to learn more.

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