Selecting a new response platform can seem like a daunting task. Every SOC has its own set of requirements, and with so many disparate systems, where do you start? With over 20-years-experience, and clients in verticals all over the map, we recommend starting with this simple checklist.
Does it provide:
- A universal alarm queue - The ability to gather alarms from various types of systems (i.e. physical security or business systems) is key.
- A place to organize workflows - Getting organized is one of the most important pieces of implementing a new response platform. Start by mapping out scenarios such as, ‘what do you do when event X happens at location Y’.
- Universal plugins that support standard protocols - Systems that support industry-standard, simple onboarding can make or break your day-to-day operations. Search for a platform that can easily support your operation while lowering maintenance requirements and costs.
- An open API to integrate with back-office systems - Ask if there is a published API that allows you the flexibility to integrate with your unique systems and processes.
- Databases for centralized reporting - Be sure that your new platform can provide databases from your entire security operation rather than siloed systems.
Now that you’ve made it through the checklist, you’re ready to develop your integration requirements. Read more in our full whitepaper, Integrating Your Security Operation: A Roadmap For Connecting Technology to Deliver Optimum Operational Value.