While your security staff are responding to an incident, their focus should be narrowed to only the tasks required for a resolution. This means every action needs to be executed in as...

Did you know your favorite SureView Ops components can be accessed even more rapidly by the use of Hot Keys? In the upper right of the Alarm Queue and the Alarm Processing Window, you...

Did you know that you can locate our support pages and request assistance directly within the SureView Ops interface? If you’re already using Ops, you may have noticed a small orange...

Every Area you monitor is unique. Some may be closed during irregular hours, while others remain open throughout the night, with traffic at regular intervals. Keeping your team...

In the real world, security events aren’t considerate enough to present themselves one at a time. Your operators need to be prepared for the worst at any given moment, and this can often...

As your command center continues to grow, so too will its need for personnel. And when new team members are hired, you shouldn’t be bottlenecked by having to reach out to your PSIM...

When your operators need to get in touch with site staff to inform them of a high-risk incident, every moment counts—even the ones spent digging for contact information. With SureView...

Alarms aside, your security operation center should produce a great deal of data on a daily basis. This includes employee break times, the arrival and departure of high level assets, and...

When serious incidents occur your team needs to be able to work together effectively in order to provide a comprehensive and collaborative security response.  This could mean providing...

It’s important to make it as convenient as possible for people to send security reports to your SOC.